This year at the PASS Summit the Board held an open Question and Answer session. They have done this for the past few years and it’s been very helpful for us to ask questions of the board. I wanted to extend those ideas after the summit but wasn’t sure the best ways to give feedback to the board.
Now don’t get me wrong I’m good friends with several board members and I have no doubt that I can send them an email (I already have) with this information and they can consider it. But what if you are not in my position? What if you are member of PASS that just wants to make suggestions to the organization? Perhaps you have worked with other large volunteer organizations and you have great ideas on how to make things better. Well unfortunately your only choice from the website is to email a member of PASS HQ on the about us page. So who do you email? From the titles you can probably figure out the right area that might help you but what then? How do you know what happens with your suggestion from that point? My suggestion to PASS is to start giving us a way to easily give feedback and to track that feedback until completion. A simple ticket tracking system.
As DBA’s and Developers we track all sorts of things through ticket tracking systems. Bugs, Projects we are working on and feedback from end users. I’m suggesting the same thing here. PASS needs to get a simple form we can use on the website to give feedback. That is then assigned to a Board member/portfolio and worked on till completion or if the task is not appropriate then it can be closed in some manner that gives a reason why it can’t be done. The requestor would get the feedback from the ticket so they knew the status of the suggestion. We would have ownership and accountability as a Board member/portfolio would own the tickets.
This process would allow us to talk about specific items in the future events and PASS meetings. We would be able to track progress exactly and what items are being worked on. Overall it would make management of the many projects going on much smoother.
One suggested tool could be Trello, we use it in two different organizations that I volunteer in and it’s a great way to create simple stories and put them on a board to be worked on. I am sure lots of tools exist for this sort of thing the important thing is getting something in place to capture feedback in the future and to give the end user knowledge of where that feedback stands.
Another suggestion that Thom made as well is User Voice. Looks like a good site that could have some great tools as well for managing the projects.
As I mentioned above I have sent this to the PASS Board already and hopefully they will consider it as a future project. If you think this is a good idea perhaps sending an email to a board member of your choice mentioning this idea would be good.
I put a #1 at the top of the post since I have a few more suggestions for the PASS organization as well and they will show up as future blog posts.